Welcome to The Endure Clothes Store FAQ page. We’ve compiled answers to the most common questions about our affordable, high-quality fashion offerings, shipping policies, and more. If you don’t find what you’re looking for, our customer care team is always happy to help at [email protected].

About Our Store

Who is The Endure Clothes Store for?
Our store caters to style-conscious shoppers worldwide who appreciate affordable, high-quality fashion. We serve both men and women looking for versatile clothing, accessories, footwear, jewelry, and homeware with a sophisticated yet accessible aesthetic.
What makes your products special?
We carefully curate our collections to offer exceptional value – timeless pieces that combine quality craftsmanship with accessible pricing. Each item is inspected before shipping to ensure it meets our high standards.

Product Questions

How do I know what size to order?
Each product page includes detailed size charts with measurements in both standard and metric units. We recommend comparing these measurements to your favorite well-fitting garments for the most accurate sizing.
Do you offer plus sizes or petite options?
Our collections include a range of sizes, though availability varies by item. Check individual product pages for specific size offerings. We’re continually expanding our size ranges based on customer demand.
Are your products ethically sourced?
We partner with manufacturers who share our commitment to ethical production practices and quality materials. While we offer affordable prices, we never compromise on responsible sourcing standards.

Shipping & Delivery

Where do you ship?
We ship globally to most international destinations, excluding some Asian countries and remote regions. During checkout, you’ll be able to confirm whether we deliver to your location.
What are my shipping options?
We offer two convenient shipping methods:
Standard Shipping ($12.95): Delivered via DHL or FedEx in 10-15 business days after dispatch (1-2 day processing).
Free Shipping (orders over $50): Delivered via EMS in 15-25 business days after dispatch.
Pro Tip: Combine orders with friends to reach the $50 free shipping threshold!
How can I track my order?
You’ll receive tracking information via email as soon as your package is dispatched. You can use this tracking number on the carrier’s website (DHL, FedEx, or EMS) to monitor your shipment’s progress.
Why does my tracking information show no movement?
Some international shipments may not show updates for several days after dispatch, especially with EMS service. Rest assured your package is on its way – most delays occur in customs processing, which varies by country.

Returns & Exchanges

What is your return policy?
We offer a 15-day return policy from the date you receive your order. Items must be unworn, unwashed, and in original condition with tags attached. We’ll refund the item price (minus original shipping costs) once we receive and inspect your return.
How do I initiate a return?
Email our customer care team at [email protected] with your order number and the items you wish to return. We’ll provide return instructions and the appropriate address for your location.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the item arrived damaged or was incorrect. We recommend using a trackable shipping method as we can’t be responsible for lost return packages.
How long do refunds take?
Once we receive your return, please allow 5-7 business days for processing. Refunds will be issued to your original payment method. Note that your bank may take additional time to post the credit to your account.

Payments & Security

What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure, convenient checkout. All transactions are encrypted for your protection – we never store your full payment information on our servers.
Is my payment information secure?
Absolutely. We use industry-standard SSL encryption and partner with trusted payment processors to ensure your financial data remains protected. You may notice our checkout is powered by PCI-compliant payment gateways.
Why was my payment declined?
Payment declines usually occur due to: insufficient funds, incorrect CVV code, or your bank’s fraud prevention measures. Try again with correct details, contact your bank to approve international transactions, or consider using PayPal as an alternative.

Account & Technical Issues

How do I reset my password?
Click “Forgot Password” on the login page and enter your email address. You’ll receive instructions to create a new password. If you don’t see the email, check your spam folder.
Can I change my order after placing it?
We process orders quickly to ensure fast delivery. If you need to make changes, email us immediately at [email protected] with your order number. We’ll try to accommodate your request if your order hasn’t entered processing.
Why can’t I access certain product pages?
Some items may be temporarily out of stock or restricted in certain regions due to shipping limitations. Try clearing your browser cache or accessing our site from a different device if you experience technical issues.
Still have questions? Our friendly customer care team (real people, no bots!) is ready to assist. Email us at [email protected] and we’ll respond within 24 hours.