At Cheap The Endure Clothes Store, we want you to be completely satisfied with your purchase of our affordable luxury fashion. If you’re not happy with your order, we’re here to help with our straightforward returns and exchanges process.

Our Return Policy

You may return most items within 15 days of receiving your order. To be eligible for a return:

  • Items must be unused, unworn, and in their original condition with all tags attached
  • Items must be in their original packaging
  • Proof of purchase is required

Please note: For hygiene reasons, we cannot accept returns on Jewellery and Footwear that show signs of wear or have had protective seals removed. All sales on these categories are final unless faulty.

How to Initiate a Return or Exchange

  1. Contact our customer service team at [email protected] within 15 days of receiving your order
  2. Include the following information in your email (see template below)
  3. Wait for approval – we’ll respond within 2 business days with return instructions
  4. Package your return securely using the original packaging if possible
  5. Ship your return to our Kansas City facility (address will be provided in approval email)

Return Email Template

Use this template when requesting a return or exchange:

Subject: Return/Exchange Request – Order #[Your Order Number] Dear Cheap The Endure Customer Service, I would like to request a [return/exchange] for my recent order #[Your Order Number]. Details: – Item Name: – Size/Color: – Reason for Return/Exchange: Please let me know the next steps to complete this process. Best regards, [Your Full Name] [Your Contact Information]

Refund Process

Once we receive and inspect your return:

  • Processing time: 3-5 business days after we receive your return
  • Refund method: Your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Refund timeframe:
    • Credit card payments: 5-10 business days to appear on your statement
    • PayPal payments: 3-5 business days
  • Shipping costs: Original shipping fees are non-refundable

Exchanges

We’re happy to exchange items for a different size or color, subject to availability. The process is the same as returns – simply indicate in your email that you’d like an exchange rather than a refund.

Damaged or Faulty Items

If you receive a damaged or faulty item, please contact us immediately at [email protected] with photos of the damage. We’ll arrange for a free return and replacement at no cost to you.

Return Shipping

Customers are responsible for return shipping costs unless the return is due to our error. We recommend using a trackable shipping service as we cannot be responsible for lost return packages.

For any questions about our returns policy, don’t hesitate to contact our friendly customer service team at [email protected].