At Cheap The Endure Clothes Store, we’re committed to making your affordable luxury shopping experience seamless from checkout to delivery. Below you’ll find all the details about our shipping options and straightforward returns process.

Shipping Information

Processing Time: All orders are processed within 1-2 business days (excluding weekends and holidays).

Shipping Options

We offer two convenient shipping methods to suit your needs:

1. Standard Shipping – $12.95

  • Carrier: DHL or FedEx
  • Delivery Time: 10-15 business days after dispatch
  • Tracking included

2. Free Shipping

  • Available on orders over $50
  • Carrier: EMS
  • Delivery Time: 15-25 business days after dispatch
  • Tracking included

Note: We currently ship worldwide with the exception of some Asian countries and remote areas. Please contact us if you’re unsure about delivery to your location.

Returns & Exchanges

We want you to love every purchase from our curated collections of affordable luxury fashion. If you’re not completely satisfied, we offer a simple returns process.

Our Return Policy

You may return most items within 15 days of receiving your order. To be eligible for a return:

  • Items must be unused, unworn, and in original condition with all tags attached
  • Items must be in their original packaging
  • Proof of purchase is required

Important Exceptions: For hygiene reasons, we cannot accept returns on Jewellery and Footwear that show signs of wear or have had protective seals removed. All sales in these categories are final unless faulty.

How to Initiate a Return or Exchange

Follow these simple steps to request a return or exchange:

  1. Contact our customer service at [email protected] within 15 days of receiving your order
  2. Include the following information in your email (see template below)
  3. Wait for approval – we’ll respond within 2 business days with return instructions
  4. Package your return securely using the original packaging if possible
  5. Ship your return to our Kansas City facility (address will be provided in approval email)

Return Email Template

Subject: Return/Exchange Request – Order #[Your Order Number]

Dear Cheap The Endure Customer Service,

I would like to request a [return/exchange] for my recent order #[Your Order Number].

Details:
– Item Name:
– Size/Color:
– Reason for Return/Exchange:

Please let me know the next steps to complete this process.

Best regards,
[Your Full Name]
[Your Contact Information]

Refund Process

Once we receive and inspect your return:

  • Processing time: 3-5 business days after we receive your return
  • Refund method: Your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Refund timeframe:
    – Credit card payments: 5-10 business days to appear on your statement
    – PayPal payments: 3-5 business days
  • Shipping costs: Original shipping fees are non-refundable

Exchanges

We’re happy to exchange items for a different size or color, subject to availability. The process is the same as returns – simply indicate in your email that you’d like an exchange rather than a refund.

Damaged or Faulty Items

If you receive a damaged or faulty item, please contact us immediately at [email protected] with photos of the damage. We’ll arrange for a free return and replacement at no cost to you.

Return Shipping

Customers are responsible for return shipping costs unless the return is due to our error. We recommend using a trackable shipping service as we cannot be responsible for lost return packages.

For any questions about our shipping or returns policy, don’t hesitate to contact our friendly customer service team at [email protected].